Terms and Conditions

Thank you for choosing ÒPÁ HEADS Repair. Please read the following terms and conditions before submitting your instrument for repair.

1. Assessment & Quotation

All drums are inspected before any work begins.
An initial quotation will be provided based on the visible condition of the instrument.
If additional issues are discovered during the repair, you will be contacted before any extra work is carried out.

2. Repairs

Repairs are completed using quality materials and traditional techniques wherever possible.
While every effort is made to restore the instrument to its best condition, the exact tonal outcome may vary depending on the age, condition, and previous repairs of the drum.

3. Payment

A non-refundable deposit may be required before work begins.
The remaining balance must be paid in full before the instrument is collected or returned.
Prices are quoted in advance and include only the agreed work unless otherwise discussed.

4. Turnaround Time

Estimated completion times are provided as a guide and may vary depending on the complexity of the repair, availability of materials, and workload.
Every effort will be made to complete repairs within the agreed timeframe.

5. Collection & Delivery

Customers are responsible for arranging delivery and collection unless otherwise agreed.
If shipping is required, all packaging and postage costs are the customer's responsibility.
ÒPÁ Drum Repair is not responsible for damage or loss caused by third-party couriers during transit.

6. Customer Responsibility

Please provide accurate information about the condition of your instrument when requesting a quotation.
Any accessories left with the instrument should be clearly identified.

7. Warranty

Workmanship is guaranteed for 30 days from the date of collection or delivery.
This warranty covers faults directly related to the repair carried out.
It does not cover accidental damage, misuse, neglect, exposure to excessive heat or moisture, normal wear and tear, or repairs carried out by another person after collection.

8. Uncollected Instruments

Instruments not collected within 30 days of completion may be subject to reasonable storage charges unless prior arrangements have been made.

9. Liability

Every instrument is treated with the utmost care and respect.
Liability for loss or damage arising directly from the repair service is limited to the cost of the repair carried out, except where the law provides otherwise.

10. Acceptance

By submitting your instrument for repair, you acknowledge that you have read and accepted these Terms & Conditions.

ÒPÁ HEADS Repair & Shop – Returns & Refunds Policy

Thank you for choosing ÒPÁ Drum Repair & Shop. We take pride in providing high-quality repairs, handcrafted instruments, and percussion accessories. Please read our returns and refunds policy below.

1. Drum Repairs

Due to the bespoke nature of repair work, repair services are non-refundable once the work has been completed.

If you believe there is an issue with the repair, please contact us within 30 days of collection or delivery. We will assess the instrument and, where appropriate, carry out any necessary adjustments or repairs covered under our workmanship warranty.

This warranty does not cover:

Accidental damage
Misuse or improper storage
Normal wear and tear
Damage caused by exposure to excessive heat, moisture, or humidity
Repairs or modifications carried out by another person after collection

2. New Drums & Accessories

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

To qualify for a return:

The item must be unused and in its original condition.
It must be returned with all original packaging and accessories where applicable.
Proof of purchase is required.

Once the returned item has been inspected, a refund or exchange will be processed where applicable.

3. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

Custom-made or personalised drums
Bespoke repairs
Special order items
Used drumheads, skins, cords, or other consumable materials
Gift cards (if applicable)

4. Faulty or Damaged Items

If your item arrives damaged or develops a manufacturing fault, please notify us within 48 hours of delivery and provide photographs where possible.

Where appropriate, we will arrange a repair, replacement, or refund in accordance with your statutory consumer rights.

5. Return Shipping

Unless an item is faulty or supplied in error, customers are responsible for the cost of returning items.

We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged during return transit.

6. Refunds

Approved refunds will be processed using the original payment method. Please allow 5–10 working days for the refund to appear, depending on your payment provider.

7. Contact

For all return or repair enquiries, please contact:

ÒPÁ Drum Repair & Shop

Email: ____________________

Phone: ____________________

We are committed to ensuring every customer receives the highest standard of service and craftsmanship.